Thinking · Notes & ideas
Make the everyday feel easier.
Start with what someone is trying to do, then make the path clearer.
Watch where the work gets difficult.
In field documentation, the design problem was not simply making a better text box. It was understanding the reality of using a phone while working on a roof. The interaction had to fit that context.
Make it real enough to learn from.
Prototypes and early feedback help turn a direction into something people can use. With AI Walkthrough, feedback from technicians led us toward video capture and the ability to take photos while recording.